Data Entry/Customer Service

1 week ago

South City Ludhiana Punjab, India KHANNA ELECTRO SALES Full time ₹ 12,00,000 - ₹ 20,00,000 per year

About the Role

We are looking for a detail-oriented and proactive Data Entry & Customer Service Executive who will act as the first point of contact for customer complaints and queries. The ideal candidate will be responsible for accurately entering customer data into the CRM software, tracking and following up on service requests, coordinating with internal teams for issue resolution, and ensuring timely updates to customers.

Key Responsibilities

  • Receive, log, and track customer complaints and service requests through phone calls, emails, or CRM portal.
  • Accurately enter and update customer details, complaints, and service history into the CRM system.
  • Monitor the status of complaints and follow up with the technical/service team to ensure timely resolution.
  • Act as a liaison between customers and internal teams, providing updates and resolving queries.
  • Maintain and update service-related data, ensuring 100% accuracy and data integrity.
  • Generate and share daily/weekly/monthly reports on complaints, resolutions, and pending issues.
  • Assist in improving customer experience by identifying recurring issues and suggesting improvements.
  • Support other administrative tasks as assigned by the management.

Required Skills & Qualifications

  • Education: Graduate in any discipline (B.Com, BBA, BA, B.Sc., or similar).
  • Experience: 1–3 years of experience in customer service, data entry, or CRM operations (freshers with strong communication & tech skills can also apply).
  • Excellent verbal and written communication skills in English and Hindi/Punjabi.
  • Strong attention to detail and data accuracy.
  • Ability to multi-task, prioritize work, and follow up effectively.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹20,000.00 per month

Benefits:

  • Internet reimbursement
  • Paid sick time
  • Paid time off

Application Question(s):

  • Current Monthly In-Hand Salary?
  • Expected Monthly In-Hand Salary?

Education:

  • Diploma (Required)

Work Location: In person

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