Client Support Executive

2 weeks ago

Kizhake Chalakudi, India Travidux Technologies Pvt. Ltd. Full time

**Job Description - Client Support Executive**

**Company Brief**

Travidux is a software development company headquartered at Chalakudy in Thrissur district of Kerala and was incorporated in the year 2017. It was founded on the belief that machine learning and data science are the powerful sources of next-generation business. The blend of Innovation and advanced technology architect our robust product portfolio, including Smart Retail Suite, Business Intelligence Suite, HRMS, CRM, and a comprehensive ERP Solution.

As a Client Support Executive, your primary responsibility is to ensure exceptional customer satisfaction by providing efficient and professional support to our clients within the office environment. You will serve as a vital link between our company and our clients, addressing inquiries, resolving issues, and maintaining positive relationships. Your dedication to delivering high-quality service will contribute significantly to our overall success and reputation.

**Responsibilities**:

- Identify client concerns or problems and work diligently to provide effective solutions or escalate issues to the appropriate department for resolution.
- Develop a comprehensive understanding of our products and services to accurately address client inquiries and provide relevant information or guidance.
- Assist in the on boarding process for new clients, ensuring they are familiar with our procedures, services, and resources available to them.
- Conduct training sessions for clients on the use of our products or services, ensuring they are equipped to utilize our offerings effectively.
- Maintain detailed records of client interactions, including inquiries, complaints, and resolutions, using our CRM system or other designated tools.
- Build and nurture strong relationships with clients to promote customer loyalty and satisfaction, anticipating their needs and exceeding their expectations whenever possible.

**Requirements**:

- Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.
- Strong problem-solving abilities and the capacity to remain calm and focused under pressure.
- A proactive and adaptable approach to work, with the ability to multitask and prioritize effectively.
- Exceptional interpersonal skills and a customer-centric mind set.
- Previous experience in an office environment is advantageous.
- Knowledge of the industry or product domain is a plus.

**Work Experience**:Fresher’s

**Location**: Chalakudy

**Employment Type**: Full-time

**Benefits**: The position offers a competitive salary ranging from 15,000 to 20,000 INR per month.

**Speak with the Employer**:
+91 8893878888

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**

+91 8893878888

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