Ticketing Executive

Providing a professional consultancy service for clients, anticipating their needs and offering a

range of value-added solutions to exceed expectations
- Booking a range of travel products and offering professional advice, inclusive of specialist fares
- Adapting to different priorities and client needs
- Use a Consultative Sales approach
- Regularly checking and actioning airline queue messages and monitor existing bookings on hold
- Achieving and maintaining targets by working efficiently
- Exhibiting positive behaviour and a ‘can do’ attitude
- Acting as a team player to ensure the overall success of the team and overall Operations function
- Making new members of team feel welcome, sharing knowledge as appropriate
- Actively contributing to achieve the SLA targets and team incentives
- Attending weekly team updates and participating and sharing feedback in team meetings
- Participating in team activities, providing support to team members as required
- Assisting clients who may be calling for another team member who is busy
- Proactively managing personal productivity, profitability, and quality assurance targets to meet or

exceed requirements
- Ensuring all necessary actions are taken to reach and maintain SLA targets
- Maintaining the company standards for monthly booking checks and ticket book entries
- Continually keeping fully abreast of airline contracts, routings, and services
- Attending offered training to ensure all knowledge of airlines, fares, services, products, and benefits

remains fully up to date

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chalakudi, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)