Technology Support Ii

6 days ago

Mumbai Maharashtra, India JPMorganChase Full time

**JOB DESCRIPTION**
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

**Job responsibilities**
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders

**Required qualifications, capabilities, and skills**
- Formal training or certification in Technology Support concepts and 2+ years of applied experience.
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Proficiency in SQL and handling large datasets.
- Comfort with Unix/Linux environments.
- Strong analytical and problem-solving skills.
- Basic scripting skills (Python, Shell scripting, etc.).
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

**Preferred qualifications, capabilities, and skills**
- Proficiency in general-purpose programming languages or automation scripting.
- Advantageous to have business domain knowledge in Risk Management, Finance, or Compliance, and experience with Data Analytics/Visualization tools.
- Beneficial to have knowledge and experience in big data architecture, cloud computing platforms, and DevOps CI/CD toolsets.
- Familiarity with AI/ML technologies is considered a plus.

**ABOUT US**

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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