Technology Support Ii

3 days ago

Mumbai Maharashtra, India JPMorganChase Full time

**JOB DESCRIPTION**
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

**Job responsibilities**
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- The CC Rewards involves Relationship Management System(RelMS) that comprises of an overnight ControlM driven batch that manages the transmission and tracking of partner information to and from partners. It mostly includes sending and receiving files, and allowing for the centralized transmission, tracking, and reconciliation of file exchanges between Chase and their partners with File Level and Record Level Reconciliation.

**Required qualifications, capabilities, and skills**
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Proficiency in one or more general purpose programming languages: UNIX/Perl/Python scripting
- Experience with CTRL-M/Autosys/CA Unicenter scheduler.
- Strong monitoring, analytical and escalation skills, strong debugging and trouble shooting skills with hands-on experience on monitoring tools such as Splunk, Geneos, Grafana and Dynatrace.
- Understanding of Cloud Architecture - AWS Solution Architect/ DevOps Architect.
- Expertise in trouble shooting and resolving database performance bottlenecks.
- Strong Sybase/ Oracle PL/SQL coding / debugging skills.
- Experience in Automation tools
- Working proficiency in production management triaging and analyzing tools.

**Preferred qualifications, capabilities, and skills**
- Knowledge of one or more general purpose programming languages or automation scripting

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