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Client Relationship Executive

2 weeks ago

Kolkata West Bengal, India NEXTGEN EXPERTS Full time

Job Summary:
The Client Relationship Executive (CRE) is responsible for building and maintaining strong relationships with clients, ensuring satisfaction, and promoting long-term partnerships. This role involves understanding client needs, providing strategic support, and coordinating with internal teams to deliver excellent service and solutions.

Key Responsibilities:
Serve as the primary point of contact for assigned clients.

Build, nurture, and maintain strong, long-lasting relationships with clients.

Understand client needs and objectives to provide tailored solutions.

Proactively address client issues and resolve concerns in a timely manner.

Work closely with sales, marketing, product, and service delivery teams to ensure client satisfaction.

Monitor client accounts, usage, and feedback to identify opportunities for growth and improvement.

Prepare and deliver regular performance reports and updates to clients.

Upsell and cross-sell products or services to existing clients.

Support contract renewals and negotiations as needed.

Stay updated on industry trends and competitors to provide informed recommendations to clients.

Requirements and Skills:
Bachelor's degree in Business, Marketing, Communications, or a related field.

Proven experience in client-facing roles such as sales, account management, or customer success.

Excellent communication, interpersonal, and problem-solving skills.

Ability to manage multiple clients and priorities effectively.

Strong organizational and time-management abilities.

Familiarity with CRM software and Microsoft Office Suite.

Positive attitude and a client-first mindset.

Preferred Qualifications:
Experience in the Tech or IT sector

Knowledge of data analytics or reporting tools.

Fluency in additional languages is a plus.

Work Environment:
Remote

Occasional travel may be required to meet clients or attend events.

Office Days
- Monday To Friday

10am-7pm

Pay: ₹8,000.00 - ₹10,000.00 per month

Schedule:

- Day shift

**Language**:

- English (preferred)

Work Location: Remote

Expected Start Date: 17/06/2025