Client Relationship Executive

1 week ago

Salt Lake Kolkata West Bengal, India TP Digital Technologies Full time

Client Relations Executive to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

**Job description**:

- **Converting Leads to Client Retention **complete client relationship
- Building long-term relationships with key clients.
- Addressing customer concerns and complaints.
- Creating sales plans to generate revenue.
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

**Essential duties**:

- Proven experience in client relationship
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g., customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g., Salesforce)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- BSc/BA in Business Administration, Marketing or a related field/Any Graduate or Undergraduate

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹9,115.16 - ₹26,444.39 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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