Customer Support Representative

3 days ago


Chennai, India Zigsaw Consultancy Services Full time

We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and effectively solve the tickets.
- **Work Location: On site in Neelangarai, Chennai**

Customer Service Representative Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability



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