
Customer Support Representative
3 days ago
We are hiring a customer service representative to manage customer queries and complaints.
- You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and effectively solve the tickets.
- **Work Location: On site in Neelangarai, Chennai**
Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Salary**: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
-
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