Credit Cards-sales Officer

6 days ago

India HDFC Bank Full time

**Group Company**: HDFC Bank Limited

**Designation**: Credit cards-Sales Officer

**Position description**: Acquiring new customers for payment business and to ensure quality customer service is delivered.

**Primary Responsibilities**:

- Acquiring credit card business from in house and open market clients from various modes available:

- This will involve pitching credit cards to Internal Bank customers of resp Branch catchment or through Open market visitation, corporate visits, Tele Sales, etc.
- Tracking business picked for timely submission and processing:

- Application to be complete in line with the policy guidelines and once completed the picked from the client to be submitted to Processing unit on daily basis.
- In case of FTNR, timely intervention to cure the same is required.
- Ensuring activation of the Credit cards sold:

- Ensuring right card is sold to right client, with proper explanation of features & offers at the time of sale This will ensure cardactivation as per product requirement within 3months of card issuance
- Taking over newly acquired clients and connecting with them to explain spending offers available to them for increasing card usage and other X sell sales

**Additional Responsibilities**:

- X-sell other products of the bank
- Liabilities/Assets/Core X-sell products to generate revenue & ensuring customer stickiness.
- Selling Loans to eligible clients of Credit Cards basis their pre-approved eligibility
- Ensure quality customer service is delivered:

- Handling client queries or card related issues raised to branches and channel like corporate salary or during activities.
- This helps in increasing spends and reference generation

**Educational qualifications preferred**
- **Category**: Bachelor's Degree, Master's Degree

**Required work experience**
- **Industry**: Marketing
- **Role**: Sales officers/Sales Executives
- **Years of experience**: 0 to 3

**Key Performance Indicators**:
KP/EC/SC

**Required Knowledge**:
Experience in sales

**Required Skills**:

- Good Team spirit
- Interpersonal skill
- Time Management
- Good communication skill
- Proactive & focused approach
- Ability to convince & influence strong selling skills

**Other**:

- Reporting Designation: Sales Manager -Credit Card
- Reporting Department-Sub BU: Credit cards - Sales

**Specific requirements**
- **Travel**: Customer Visits

**Other details

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