Process Expert

7 days ago

Bengaluru, India Siemens Full time

**Job Title - Process Expert - Opportunity to Cash**

We provide transactional and digital Opportunity-to-Cash services from lead generation to the collection of incoming payments. We support Siemens businesses in driving top-line growth, profitability, cash conversion and customer intimacy. We are increasing efficiency across different businesses through process reengineering, simplification, digital services and Opportunity-to-Cash integration. We act as one global team, jointly delivering maximum value to our customers as their trusted Partner of Choice by driving E2E processes and digital transformation in an entrepreneurial way.

**Change the future with us**
- To work as part of a team and deliver high quality work by interacting with the customers and providing exceptional service.
- Charger Monitoring and Charger Onboarding.
- Co-ordination with Level 2 and other stake holders for providing appropriate resolution.
- Excellent communication skills with neutral accent.
- Timely response to queries from internal customers/ stakeholders.
- Responsible for achieving the KRAs/KPIs assigned to each one of them.
- Responsible for addressing or escalating customer related issues to Level 2 support / Team Leader.

**We don’t need superheroes, just super minds**
- Customer service Skills.
- Technical experience.
- Fluency in communication skills, written and verbal (English).
- Incident Management and Call Centre Application Support.
- Ownership Skills.
- Must be fast learner and should be able to think analytically.
- BE with Electrical and Electronic background).
- Flexible to shifts**.**:

- Initiative.
- Result & Quality Orientation.
- Professional Ethics.
- Team Player.
- Siemens Values.

**We’ve got quite a lot to offer. How about you?

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