QTC Process Expert

2 days ago

Bengaluru, Karnataka, India Fresenius Medical Care Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on  core values supporting our promise to improve the quality of life of every patient every day..

PURPOSE AND SCOPE:

The Order to Cash Process Expert & Transformation Lead is responsible for driving process standardization across the E2E Order to Cash (O2C) value chain. This role leads high-priority, cross-functional transformation and simplification initiatives that impact O2C processes. The focus is on achieving convergence across functions and departments toward a unified end-to-end (E2E) process taxonomy, service delivery model, and performance metrics. The expert will also steer enterprise-wide transformation programs, shaping a stakeholder-aligned future state for the Quote to Cash process

Your responsibilities:

  • Leads the design and implementation of processes within Order to Cash and interdepartmental handoffs.
  • Collaborates closely with the Global Process Owner, other Process Experts and key stakeholders to define future-state processes, roadmaps, service delivery models, and performance metrics.
  • Maintains and governs process documentation, ensuring the consistent application of global standards and policies.
  • Supports SAP S/4HANA and other ERP implementations by translating business requirements into optimized O2C process solutions.
  • Oversees the execution of projects, ensuring timely delivery within scope and alignment with strategic business objectives.
  • Facilitates workshops and working sessions with global teams to foster alignment, engagement, and adoption of process changes.
  • Continuously monitors process performance, identifying gaps and driving opportunities for improvement and innovation.
  • Provides mentorship to process analysts and guidance to process operators to build capability and ensure operational excellence.

Our requirements:

  • Bachelor's degree in : Business Administration, Finance or Accounting, Economics , Supply Chain Management, or a related field.
  • An advanced degree is preferred. 
  • Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
  • 8-10 years of relevant experience in Order-to-Cash (O2C )processes.
  • Proven experience in leading cross-functional process improvement or transformation initiatives within a global business environment.
  • Responsibility for budget creation and management
  • Strong knowledge of ERP systems (e.g., SAP S/4HANA, Oracle), with hands-on involvement in system implementations or upgrades.
  • Familiarity with process design methodologies and frameworks (e.g., BPMN, Lean Six Sigma); certification (e.g., Lean Six Sigma Green/Black Belt) is a plus.
  • Experience with shared services or Global Business Services (GBS) environments is preferred.
  • Strong analytical and communication skills, with the ability to influence across functions and levels of the organization.
  • Project management experience or certification (e.g., PMP, PRINCE2) is an added advantage.
  • This position requires up to 20% travel.

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