Reservations Agent

4 days ago


Bengaluru, India SYSOTEL Technologies Pvt. Ltd. Full time

**RESERVATION EXECUTIVE DUTIES AND RESPONSIBILITIES**:

- Processes reservations from the sales office, hotels, and travel agents.
- Manage inquiries offline through social media, references, and online on Airbnb.
- Should Know the type of rooms available as well as their location and layout.
- Should Know the selling status, rates, and benefits of all package plans.
- Should Know the credit policy of the hotel and how to code each reservation.
- Creates and maintains reservation records by date of arrival and alphabetical listing.
- Determines room rates based on the selling tactics of the hotel.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
- Processes advance deposits on reservations.
- Tracks future room availability based on reservations.
- Helps develop room revenue and occupancy forecasts.
- Monitors advance deposit requirements.
- To maximize revenue via up-selling.
- Handles daily correspondence. Responds to inquiries and makes reservations as needed.
- Makes sure that files are kept up to date.
- Promotes goodwill by being courteous, friendly, and helpful to clients and fellow employees.
- Getting information about areas of interest in order to target more clients in particular seasons.
- To do the correspondence for the following day’s bookings to adhere to the checklist and ensure complete accuracy.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Bengaluru, Bengaluru - Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Reservations: 2 years (preferred)

Work Location: One location


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