Associate - Commercial Operations Support

Purpose of role:

- Provide support to Global Head of Commercial Group by managing the operational performance of the customer relationship management (CRM)
- Maintain administrative governance of the CRM, including identifying, troubleshooting, and resolving technical and user issues
- Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviews
- Support global Commercial Group on ad hoc projects and research

Measured on: Successful implementation of specific initiatives and increase in operational effectiveness

Key Responsibilities:

- Support the day-to-day operations and technical support of the CRM including managing the implementation of CRM features and user interfaces
- Administrate CRM by managing roles/permissions and other features of the CRM
- Work on marketing, meeting and seminar campaigns, meetings & seminars management through use of outreach automation tools, i.e. Marketo.
- Provides support and training to all users for new and existing CRM changes
- Collaborate and communicate with IT and business to identify opportunities to improve the process and user experience, as appropriate
- Support the global Commercial Operations team by providing user support for all systems in the Commercial ecosystem
- Identify and report on analytics regarding CRM usage and performance
- Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviews
- Assist in implementation of specific initiatives (special/ad-hoc projects) to increase operational effectiveness

Purpose of role:

- Provide support to Global Head of Commercial Group by managing the operational performance of the customer relationship management (CRM)
- Maintain administrative governance of the CRM, including identifying, troubleshooting, and resolving technical and user issues
- Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviews
- Support global Commercial Group on ad hoc projects and research

Measured on: Successful implementation of specific initiatives and increase in operational effectiveness

Key Responsibilities:

- Support the day-to-day operations and technical support of the CRM including managing the implementation of CRM features and user interfaces
- Administrate CRM by managing roles/permissions and other features of the CRM
- Work on marketing, meeting and seminar campaigns, meetings & seminars management through use of outreach automation tools, i.e. Marketo.
- Provides support and training to all users for new and existing CRM changes
- Collaborate and communicate with IT and business to identify opportunities to improve the process and user experience, as appropriate
- Support the global Commercial Operations team by providing user support for all systems in the Commercial ecosystem
- Identify and report on analytics regarding CRM usage and performance
- Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviews
- Assist in implementation of specific initiatives (special/ad-hoc projects) to increase operational effectiveness

Global RMO

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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