Associate - Commercial Operations Support
1 week ago
Purpose of role:
- Provide support to Global Head of Commercial Group by managing the operational performance of the customer relationship management (CRM)
- Maintain administrative governance of the CRM, including identifying, troubleshooting, and resolving technical and user issues
- Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviews
- Support global Commercial Group on ad hoc projects and research
Measured on: Successful implementation of specific initiatives and increase in operational effectiveness
Key Responsibilities:
- Support the day-to-day operations and technical support of the CRM including managing the implementation of CRM features and user interfaces
- Administrate CRM by managing roles/permissions and other features of the CRM
- Work on marketing, meeting and seminar campaigns, meetings & seminars management through use of outreach automation tools, i.e. Marketo.
- Provides support and training to all users for new and existing CRM changes
- Collaborate and communicate with IT and business to identify opportunities to improve the process and user experience, as appropriate
- Support the global Commercial Operations team by providing user support for all systems in the Commercial ecosystem
- Identify and report on analytics regarding CRM usage and performance
- Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviews
- Assist in implementation of specific initiatives (special/ad-hoc projects) to increase operational effectiveness
QUALIFICATIONS
- 1-3 years of relevant work experience providing user and administrative support to a globally dispersed customer base
- Experience with campaign management tools a plus (preferably Marketo)
- Strong academic background in Information Technology. Bachelor’s degree required, Masters in Management Information Systems a plus
- Excellent Microsoft PowerPoint, Word and Excel skills. Use of Macros in Excel would be an advantage
- Knowledge of Sales CRM (preferably Salesforce) preferred or Business Intelligence systems (e.g., Birst, Tableau or Business Objects)
- Working understanding of MS Visio and MS Project will be a plus
- Knowledge of the financial markets
- Must have the ability to manage multiple tasks
- Strong interpersonal and excellent communication skills
- Sound judgment-capable of developing independent opinion and defending own views
- Good communication
Global RMO
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Moody’s Investors Service is among the world’s most respected and widely utilized sources for credit ratings and research. Our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor.
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