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Student Services Officer

2 weeks ago

Vellore, India Aakash Educational Services Pvt. Ltd Full time

**Purpose of the SSAO role**:
The Student Support Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

**As an SSAO, you are expected to**:
2. Ensure collection of outstanding fee from parents within the specified time.

3. Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities.

4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

5. Ensure adherence to internal processes and compliances.

**To be successful in the SSAO role you are required to have**:
1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

3. Fluency in communication of English and Regional language.

**Must have Attitude**:
1. Customer Orientation

2. Sense of Ownership and Accountability.

3. Result orientation

4. Emotional intelligence for working in a Team.

**Qualification**:
1. Must have bachelor’s degree.

2. Preferred BTech / MBA /Masters in Psychology, Education etc.

**Experience**:
1. Previous experience in counselling of educational services.

2. Previous experience of Business to Customer (B2C) sales across industries.

**Key Interactions**:

- **External**
- Students, Parents & School’s Representatives.
- **Internal**
- Branch’s Academic & Non-Academic teams.
- Regional Student Support Centre.
- Regional Sales & Operations Team.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person