Customer Service Officer

2 weeks ago

Vellore, India Equitas Small Finance Bank Full time

Job Description We are looking for a highly skilled and experienced Customer Service Officer to join our team in the retail sector. The ideal candidate will have 1-6 years of experience in customer service, preferably in the BFSI industry Roles and Responsibility: - Provide excellent customer service and resolve customer complaints professionally. - Handle customer inquiries and issues courteously and efficiently. - Develop and maintain strong relationships with customers to ensure long-term loyalty. - Collaborate with internal teams to resolve complex customer issues. - Identify opportunities to upsell and cross-sell products and services. - Maintain accurate records of customer interactions and transactions. Job Requirements: - Strong communication and interpersonal skills are essential. - Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously. - Knowledge of banking and financial products and services is required. - Problem-solving and analytical skills are necessary. - Ability to build rapport with customers from diverse backgrounds. - Familiarity with CRM software and technology is preferred.

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