Customer Service Officer

2 days ago

Vellore, India Phoenix Consultancy Full time

**Designation: Customer Service Officer**

**Location: Vellore**

**Work From Office**

**No Relocation Process**

**Key Responsibilities**:

- **Customer Assistance**:

- Greet customers warmly and provide assistance in person, over the phone, or through digital channels.
- Address customer inquiries regarding account information, banking products, policies, and procedures.
- **Transaction Processing**:

- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and bill payments.
- Verify customer identities and ensure compliance with security protocols and regulatory requirements.
- Handle cash transactions and maintain cash drawer balances within specified limits.
- **Issue Resolution**:

- Investigate and resolve customer complaints, concerns, or discrepancies in a timely and professional manner.
- Collaborate with other departments or escalate complex issues to higher authorities as necessary.
- Follow up with customers to ensure satisfactory resolution and maintain customer satisfaction.
- **Product Promotion**:

- Identify opportunities to cross-sell or upsell banking products and services based on customer needs and preferences.
- Educate customers about the features, benefits, and eligibility criteria of various banking products, such as savings accounts, credit cards, loans, and investment options.
- Participate in promotional activities or campaigns to increase awareness and adoption of banking products.
- **Documentation and Compliance**:

- Maintain accurate records of customer interactions, transactions, and account information in the banking system.
- Ensure compliance with regulatory requirements, privacy policies, and anti-money laundering (AML) guidelines.
- **Continuous Improvement**:

- Stay updated on industry trends, regulatory changes, and banking technology advancements.
- Seek feedback from customers and colleagues to identify areas for improvement in service delivery.
- Participate in training programs or workshops to enhance product knowledge, customer service skills, and job performance.

Thanks & Regards,

Priyadharshini

8778079112

**Salary**: Up to ₹300,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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