Customer Service Advisor

2 weeks ago

Vellore, India Navins Trucks (Force Motors Dealership) Full time

Navins Trucks is the authorized dealer for Force Motors Ltd for the districts of Vellore, Tiruvannamalai, Ranipet and Tirupattur.

We are looking to hire a service advisor experienced in automotive field to join our organization. As a service advisor, you will be reporting to the service manager and assisting with various workshop duties. This includes greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving vehicles.

The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.

Service Advisor Responsibilities:

- Greeting customers and directing them to available mechanics.
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their vehicle.
- Managing and overseeing the dealership's workflow and schedule.
- Calling customers to advise them about service changes or vehicle pick-up times.
- Maintaining positive customer relationships to ensure repeat business.
- Ensuring all details on services rendered and costs are related to customers and processing their payments.
- Discussing with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

- An associate's degree in mechanics or a related field may be advantageous.
- Experience in the automotive field may be advantageous.
- A strong understanding of automotive technology and the automotive industry.
- Proficiency with industry-specific software.
- Excellent customer service, interpersonal, and communication skills.
- Strong organizational, decision making, and problem-solving skills.
- The ability to communicate with mechanics, customers, and management.

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

COVID-19 considerations:
All customers and employees are required to wear a mask.
Common surfaces are sanitized regularly.

**Education**:

- Diploma (preferred)

**Experience**:

- relevant work: 3 years (preferred)

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