Credit Initiation Officer C09

2 days ago


Chennai, India Citi Full time

The Credit Initiation Team Lead is an entry level position responsible for assisting in assessing the ability of individuals, companies and institutions to meet the demands of loans, agreements and extended obligations in coordination with the Operations - Services team. The overall objective of this role is to minimize threats to the company by determining the terms or level of credit that can be granted without undue risk.

**Responsibilities**:

- Manage credit cards on-boarding process along with vendors and internal staff
- Allocate work as a team leader to credit initiation specialists and supervise the tasks
- Update seniors on daily productivity, quality and availability on business indicators
- Co-ordinate with front end channels for Customer Query resolution
- Understand the process flow and the criticality of the risk involved in the processes and guide the team accordingly
- Resolve complex problems based on best practices and by timely escalation.
- Train and coach Officers based their training requirements and guide in handling query resolution
- Assess risk when business decisions are made related to policy, procedure and process, effectively supervise the activity by managing and reporting control issues with transparency

**Qualifications**:

- Minimum 3 years of relevant experience
- Consistently demonstrates clear and concise written and verbal communication

**Education**:

- Bachelor’s degree/University degree or equivalent experience
- MBA Preferrable
- **Job Family Group**:
Operations - Services
- **Job Family**:
Credit Initiation
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the **Pay Transparency Posting



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