Patient Coordinator

3 days ago

Banjara Hills Hyderabad Telangana, India Dr. Nishita's Clinic for Skin, Hair and Aesthetics Full time

**Job Title**: Patient Coordinator (Female Only)
**Location**: Dr. Nishita’s Clinic for Skin, Hair & Aesthetics, Banjara Hills, Hyderabad
**Work Timings**: Full-time (Shift-based as per clinic policy)
**Reporting To**: Front Desk Manager / Operations Head

**Role Overview**

We are seeking a polished, empathetic, and well-organized **Patient Coordinator** who will act as the first point of contact for our patients. This role is critical in ensuring smooth appointment scheduling, professional communication, and an exceptional patient journey from consultation to follow-up.

**Key Responsibilities**

**Patient Interaction & Communication**
- Professionally handle all inbound and outbound calls
- Confirm consultations, procedures, and send reminders proactively
- Educate patients about services, treatment prep, and post-care (with training support)
- Conduct follow-up calls to ensure patient satisfaction and retention

**Appointment Scheduling & Flow Management**
- Manage daily schedules using clinic EMR/CRM systems
- Coordinate appointments for doctors, therapists, and treatment rooms
- Ensure optimal time-slot allocation with mínimal overlap or delays
- Reconfirm appointments and handle last-minute changes smoothly

**Patient Records & CRM Entry**
- Maintain accurate call logs, appointment details, and communication history
- Update EMR with follow-up actions, reschedules, and patient preferences
- Support digital records management in sync with front desk documentation

**Clinic Representation**
- Reflect the brand tone of a premium dermatology clinic in every interaction
- Be courteous, attentive, and solution-oriented with patients
- Serve as a dependable link between patients and clinic operations

**Key Skills & Attributes**
- Strong communication skills in English & Hindi (Telugu is a plus)
- Excellent phone etiquette with a calm, composed demeanor
- Prior experience in healthcare, wellness, or hospitality preferred
- Basic computer skills and ease with EMR/CRM systems
- Punctual, groomed, and team-oriented

**Qualifications**
- Minimum: 12th Pass (Graduate preferred)
- 1-3 years in telecommunication, front office, or healthcare service roles
- Experience in dermatology, cosmetology, or premium clinic settings is advantageous

**What We Offer**
- Training in clinic protocols, treatments, and patient care standards
- Growth opportunities in patient management, front office, or aesthetic coordination
- Positive work culture, performance incentives, and career progression

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Leave encashment
- Paid time off

Schedule:

- Day shift

Work Location: In person

Expected Start Date: 02/06/2025

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