Remote Desktop Administrator

4 days ago

Mumbai Maharashtra, India Capgemini Full time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

**Your Role**:

- Provide advanced troubleshooting and resolution for desktop, laptop, and peripheral issues across enterprise environments.
- Respond to and manage escalated support tickets, ensuring timely and effective resolution.
- Install, configure, and maintain software and hardware components, ensuring compliance with organizational standards.
- Assist in the setup and support of network-related issues, including connectivity and access management.
- Document support processes, resolutions, and best practices in the ticketing and knowledge management systems.
- Collaborate with cross-functional IT teams to resolve issues and enhance support workflows.
- Stay updated with current IT trends and technologies to improve service delivery and user experience.

**Your Profile**:

- 4-6 years of experience in IT support or infrastructure services, with a focus on Remote Desktop Services (RDS) and File Services.
- Proficiency in Windows operating systems and Mac OS environments.
- Hands-on experience with Active Directory, Microsoft Office Suite, and remote desktop tools.
- Strong skills in hardware diagnostics, repair, and peripheral support.
- Familiarity with network troubleshooting and basic infrastructure components.
- Knowledge of the ITIL framework and service management principles.
- Excellent communication and documentation skills.
- Ability to work collaboratively with global teams and manage escalations effectively.

**What You Will Love Working at Capgemini**:

- Opportunity to work on enterprise-grade IT support and infrastructure services across diverse platforms.
- Exposure to modern workplace technologies and global support environments.
- Clear career progression from technical support to infrastructure engineering and leadership roles.
- Collaborative work culture with opportunities for learning, innovation, and global client engagement.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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