Remote Desktop Support

2 days ago

Mumbai Maharashtra, India BirlaSoft Full time

Country/Region: IN
- Requisition ID: 27800
- Work Model:

- Position Type:

- Salary Range:

- Location: INDIA - MUMBAI - BIRLASOFT OFFICE

**Title**:Remote Desktop Support**:

- Description:

**Area(s) of responsibility**:
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
- **About the Job** - Remote Desktop Support
- **Job Title** - Remote Desktop Support
- **Location**: Pune/Mumbai
- **Educational Background** - Any Graduate
- **Key Responsibilities** - Manage and update the desktop environment, including patches, updates, and security measures.
- Develop and implement solutions to improve the end-user computing experience.
- Create and maintain documentation for systems, processes, and procedures.
- Train and assist users in utilizing computer equipment and software effectively.
- Collaborate with IT teams and vendors to resolve complex technical issues.
- Ensure compliance with company IT policies and security protocols.
- Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
- Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.

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