Help Desk Support

1 week ago

Greater Noida, India SNVA Group Full time

**Helpdesk Support Executive-**

**Minimum Requirements -**

1. Graduation in any discipline.

2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi.

3. Should be able to communicate confidently and politely with users.

4. Experience of at least one year in a call center.

6. Management and resolve customer complaints.

7. Identify and escalate issues to supervisors.

8. Provide product and service information to customers.

9. Research required information using available resources.

10. Research, identify, and resolve customer complaints using applicable software.

12. Route calls to appropriate resources.

13. Document all call information according to standard operating procedures.

14. Recognize, document, and alert the management team of trends in customer calls.

15. Follow up customer calls where necessary.

Salary + Incentives + Inhouse meal Facility + Flexible Timings + Employment Benefit + Cab Facility + Life Insurance + Health Insurance.

**Salary**: ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Shift:

- Flexible shift
- Health insurance

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