Multi-skilled Customer Service Advisor

3 days ago

Gurgaon, India Webhelp Full time

**Job Advert**
We have an exciting opportunity for you to step up as a Customer Service Advisor on an exciting campaign where you'll be professionally responding to customer enquiries across multiple platforms.

Grow in our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

You will be required to deliver exceptional customer experiences while taking ownership from contact to resolution using your excellent communication and problem solving skills along with an excellent track record of achieving results.

**What you’ll be doing**:

- Engaging and quickly building rapport with customers by listening to and understanding their needs
- Ensuring every customer receives the highest level of customer service at all times
- Ensuring that the customer journey is personalised by providing appropriate choices making sure customer needs are at the heart of everything that you do
- Dealing with any customer queries or concerns in a positive and respectful manner
- Recognising appropriate opportunities to add value to the customer and the business through great conversations
- Driving your own performance to achieve individual, team and business objectives
- Taking personal ownership for your own self-development by actively seeking learning opportunities
- Actively supporting any business change and initiatives by supporting continuous improvements to ways of working
- Ensuring you keep up to date with all communications, processes and procedures
**What you’ll need**:

- Excellent analytical, judgement, typing, writing, communication and interpersonal skills
- Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Minimum experience of 1-2 Years
- Excellent typing speed with high accuracy

This job description is not exhaustive you may be required to perform other additional duties as and when required

Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients. Take this opportunity to join our collaborative team of game-changers today.

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying.

Job Reference: IN01256

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