Customer Service Advisor

3 days ago

Gurgaon, India Webhelp Full time

**Job Advert**
Calling all go-getters, can-doers and team players We’re looking for those live wires, high flyers and game changers to join us for an immediate start opportunity as multi-skilled Customer Service Advisors in our vibrant Gurgaon office.

We are looking for people’s people, with confidence, determination, a pep in your step and a sparkle in your voice. You’ll need to be resilient and reliable as you’ll support customers with their daily queries. If you live by the motto “nothing is impossible” then you will thrive in this position where problem solving and solution finding become part of your DNA.

You’ll be joining our fun-loving global community of more than 100,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

**What you’ll be doing**
- Resolving customer queries in line with operational policies and procedures
- Establishing customer needs to diagnose and resolve problems
- Using questioning and listening skills to resolve customer queries within stipulated timeframes
- Ensuring all customer queries are acknowledged in a timely manner and customers are kept informed throughout the process
- Promoting client products, services and solutions at all times
- Raising incidents to the appropriate stakeholders providing accurate and relevant information
- Ensuring all accounts identified as high risk accounts are closely monitored and appropriate action is taken promptly
- Making recommendations to management concerning issues that may affect the customer experience
- Maintaining and proactively improving systems, product and competitor knowledge taking applicable action for improvements
- Adhering to schedules to ensure customer service is delivered at the required intervals
- Ensuring accuracy and overall quality of work
- Working within required timeframes to ensure the achievement of defined service level agreement

**What you’ll need**
- Graduate
- 12 months’ experience in a contact centre environment working an international campaign
- Ability to cross
- and upsell
- Ability to work shifts on a rotational basis
- Ability to work in a customer driven environment
- Fluency in English spoken language
- Highly motivated with a desire to succeed
- Ability to overcome objections, resilient and calm under pressure
- Effective team player with a positive attitude
- Excellent communication skills and interpersonal skills
- Proven experience in sales-oriented environment
- Professional verbal communication skills
- Ability to balance a customer-oriented and results-driven approach
- Strong problem-solving, time management and active listening skills
- Good computer, typing, analytical and time management skills
- Strong work ethic, sense of ownership and pride in performance and impact on campaign and company business objectives
- Clear credit and criminal records
- Ability to work independently and contribute in a team environment
- Knowledge of sports industry (Advantageous)

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to join our collaborative team of game-changers today.

Job Reference: IN01422

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