Ticketing Staff

JOB DESCRIPTION - Sr. TICKETING STAFF / Sr. TICKETING EXECUTIVE

Ticketing executive have a wide range of responsibilities, which can include:

- Scheduling flights based on customer needs and available flights, making changes as needed
- Communicating with customers to answer questions about tickets, pricing, or flight schedules
- Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders
- Entering customer information into a computer system to issue tickets or update records
- involve processing electronic ticketing requests for customers or agents over the phone
- Explaining airport rules and procedures to passengers prior to boarding flights
- Processing refunds for lost or damaged tickets or reservation errors
- Explaining applicable fees and taxes for each ticket
- Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal
- **Education**: Ticketing agents are typically required to have +2 & IATA (Galileo Amadeus Sabre) preferable
- **Experience: Minimum three years’ experience**:

- **Ticketing Executive Skills**
- Ticketing agents need the following skills in order to be successful:

- **Customer service**: Customer service is the ability to interact with customers in a friendly and helpful manner. Ticketing agents often work with the public and must be able to answer questions and resolve issues. They must also be friendly and approachable so that customers feel comfortable asking questions and making requests.
- **Communication**: Communication is the act of conveying information to another person. As a ticketing agent, you may be required to communicate with customers over the phone or in person. You may also be required to communicate with other employees to ensure that customers receive the correct information or that tickets are printed correctly.
- **Time management**: Time management is the ability to complete tasks within a certain time frame. Ticketing agents often have a set schedule of when they need to complete certain tasks, such as checking in customers, checking customers out, updating databases and updating records. Having good time management skills can help you complete your tasks on time and keep your workplace running smoothly.
- **Computer skills**: Computer skills are a necessary skill for any job in the modern workplace. Ticketing agents use computers to enter information into databases, check in passengers, print tickets and more. Having strong computer skills can help you complete your job duties efficiently and effectively.**Duties & Responsibilities**
- Answer customer inquiries in a prompt, professional, and courteous manner
- Assist customers with ticket purchases, changes, refunds, and will-call pickups
- Effectively communicate company policies and procedures
- Upsell customers on additional products and services when appropriate
- Process payments quickly and accurately
- Stay up-to-date on all upcoming events and promotions
- Handle customer complaints in a calm and efficient manner
- Other duties as assigned
- Adhere to all company policies and procedures
- Maintain a positive and friendly attitude

**Required Skills and Qualifications**
- High school diploma or equivalent
- 3-5 years customer service experience, preferably in the airline industry
- Excellent communication skills
- Ability to work well under pressure and multitask in a fast-paced environment

CTC -3,40,000 to 4,00,000/
- Pay: ₹340,000.00 - ₹400,000.00 per year

Schedule:

- Day shift

**Experience**:

- total work: 2 years (required)

Ability to Commute:

- Calicut, Kerala (required)

Ability to Relocate:

- Calicut, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 9633875472