Billing Executive

10 hours ago

Velom Calicut Kerala, India fbc89b38-fd6b-4d11-acb7-128c3f9e908a Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Job Title: Billing Staff – Ticketing

Eligibility:

Qualification: Any Degree / B.Com

Experience: Fresher / Experienced

Gender Preference: Female

Skills Required:

  • Basic computer knowledge
  • Experience with billing/POS systems (preferred)
  • Good communication skills (English, Hindi, and local language)
  • Customer handling skills

Job Description

The Counter Staff – Ticketing is responsible for managing the entry ticketing operations at the amusement park. The role includes issuing tickets, handling customer queries, managing payments, and ensuring a smooth and friendly entry experience for all visitors.

Key Responsibilities

1. Ticketing & Billing Operations

  • Issue entry tickets using the POS/billing system.
  • Handle cash, card, UPI, and other modes of payment accurately.
  • Ensure all transactions are recorded properly and tallies at the end of the shift.
  • Maintain cleanliness and readiness of the ticket counter area.

2. Customer Service

  • Greet visitors and assist them with ticket-related queries.
  • Provide information about rides, pricing, offers, and park guidelines.
  • Handle customer concerns politely and escalate issues when necessary.
  • Maintain a professional and friendly approach at all times.

3. Entry Management

  • Manage visitor flow to ensure smooth entry during peak hours.
  • Verify tickets and guide customers to entry points.
  • Assist in crowd control and ensure safety protocols are followed.

4. Coordination & Reporting

  • Coordinate with the operations team, security, and management for daily ticketing requirements.
  • Prepare daily collection summaries and hand over cash to authorized personnel.
  • Report system issues or customer concerns to supervisors promptly.

Preferred Skills & Qualities

  • Experience in ticketing, front office, billing, or customer service is an added advantage.
  • Ability to work under pressure during weekends/holidays.
  • Good attitude, patience, and confidence in handling guests.

Job Types: Full-time, Permanent, Contractual / Temporary

Contract length: 6 months

Benefits:

  • Paid time off

Work Location: In person

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