Microsoft Customer Insights 365

2 days ago

Remote, India Vital Labs Full time

**Overview**

We are seeking a detail-oriented QA Engineer with strong expertise in Microsoft Customer Insights - Data (CI-D) and Customer Insights - Journeys (CI-J) to ensure the accuracy, reliability, and performance of our customer data solutions.

This role involves comprehensive testing across CI-D, CI-J, and Microsoft Fabric, focusing on validating segmentation, measures, and data quality to support business goals through accurate customer insights.

**Key Responsibilities**

Customer Insights - Data (CI-D) - 50%
- Perform QA on segment creation and testing to validate accuracy and audience targeting.
- Validate measure creation and logic, including aggregations and reporting outputs.
- Review and test data unification and match-merge rules to ensure correct customer profile creation.
- Monitor system refresh cycles, ensuring smooth and timely data pipeline executions.
- Identify and report bugs, data mismatches, and inconsistencies; collaborate with development teams to resolve issues.
- Validate schema changes, data transformations, and mapping for consistency and accuracy.

Customer Insights - Journeys (CI-J) - 20%
- Test segment readiness for journey triggers.
- Validate journey execution and ensure correct audience activation logic.
- Perform QA on form customizations and validate related business logic.
- Test and validate Power Automate flows integrated with CI-J.

Microsoft Fabric - 30%
- Write and execute SQL queries to perform data validation, row counts, and aggregation checks.
- Compare measure outputs and segment counts with source system data for consistency.
- Conduct data investigations and identify root causes of discrepancies.
- Requirements

**Must-Have Skills**
- Hands-on experience with Microsoft Customer Insights - Data (CI-D) and Journeys (CI-J).
- Proven experience in segment and measure creation/testing.
- Knowledge of data unification and match-merge logic.
- Familiarity with monitoring system refreshes and identifying data issues.
- Experience in form customization and working with Power Automate flows.
- Proficiency in SQL (preferably within Microsoft Fabric) for data validation.
- Strong analytical and problem-solving skills.
- Excellent communication and documentation skills for defect reporting and QA test case writing.

**Preferred Skills**
- Experience with Microsoft Fabric, CI-D, and CI-J platforms.
- Familiarity with Agile methodologies and QA best practices.
- Understanding of end-to-end data pipelines and integration testing.
- Exposure to CI/CD pipelines and QA automation frameworks.

Pay: ₹700,000.00 - ₹900,000.00 per year

**Experience**:

- Microsoft Dynamics 365: 3 years (preferred)

Work Location: Remote

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