Customer Service Associate

2 days ago


DLF PhIII Gurugram Haryana, India CORE CORPORATE Full time

Voice Process

**⁠ ⁠Handle inbound calls for customer queries and bookings (Customer Service)**

**⁠ ⁠Handle escalations from customers**

**⁠ ⁠Resolving issues by identifying problems and finding appropriate solutions.**

**⁠ ⁠Ensuring customer complaints are handled professionally and escalated if needed.**

**⁠ ⁠Building rapport with customers to foster long-term loyalty.**

**⁠ ⁠Demonstrating empathy, patience, and professionalism during interactions.**

**⁠ ⁠Six days working with one rotational off basis rosters.**

**⁠ ⁠Should be open for 24*7 shift - shift will be disclosed in the interview.**

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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