Customer Service Associate

4 days ago

Gurugram Haryana, India Aashkya solutions securities & servicces pvt ltd Full time

**Job Title**: Customer Service Associate( Phone pe/ **Bluesmart**)

**Location**: Gurgaon

**Salary**: 30k ctc

**Job Summary**:
**Key Responsibilities**:

- Address customer inquiries and provide accurate information regarding products/services.
- Resolve customer complaints, issues, or concerns in a timely and efficient manner.
- Maintain a positive and professional attitude while interacting with customers.
- Keep records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to resolve complex customer issues.
- Follow up with customers to ensure problem resolution and satisfaction.
- Adhere to company policies and customer service protocols.

**Key Skills & Qualifications**:

- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and multitask.
- Problem-solving and conflict-resolution abilities.
- Strong listening and empathy skills.
- Familiarity with CRM software and MS Office is a plus.
- Ability to work in a team-oriented environment.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9575721518

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