Customer Order Coordination Executive

1 week ago

Nagpur Maharashtra, India Crystal Furnitech Private Limited Full time

Job Description:
Position: Customer Order Coordination Executive

Department: Operations / Post-Sales

Location: Nagpur

Employment Type: Full-Time

About the Role

We are looking for a proactive and detail-oriented Customer Order Coordination Executive to manage all customer communication and internal coordination after the sales process is completed. This role fills the gap between Sales, Production, and Dispatch by ensuring customers receive timely updates and that internal teams work efficiently to fulfill orders.

**Key Responsibilities**:

- Customer Communication & Follow-Ups
- Act as the primary point of contact for customers after sales confirmation.
- Provide regular updates to customers on:

- Production status
- Expected completion timelines
- Dispatch and shipment details
- Address customer inquiries and concerns promptly and professionally.
- **Order Coordination**:

- Coordinate with the production team to ensure timely manufacturing of customer orders.
- Track order progress and proactively resolve any delays or issues.
- Ensure that all customer requirements and specifications are accurately communicated to production.

**Dispatch & Delivery Management**
- Follow up with logistics/dispatch teams to confirm shipment schedules.
- Share tracking details and delivery timelines with customers.
- Ensure all required documentation is prepared for dispatch.

**Internal Collaboration**
- Work closely with sales executives to understand customer expectations.
- Maintain strong coordination with production, quality, and logistics teams.
- Ensure smooth handover from sales to operations.

**Reporting & Documentation**
- Maintain records of all customer interactions and order statuses.
- Prepare and share daily/weekly order progress reports with management.
- Update relevant systems or CRM tools accurately.

**Required Skills & Qualifications**
- Proven experience in customer service, order management, coordination, or a similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and follow-up abilities.
- Ability to multitask and manage deadlines effectively.
- Basic understanding of production/manufacturing workflows (preferred).

Personal Attributes
- Customer-first mindset
- Problem-solving attitude
- Highly responsible and reliable
- Efficient, proactive, and detail-oriented
- Ability to work independently as well as in a team

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

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