Executive - Customer Order Service

4 days ago


Mumbai Maharashtra, India Carestream Health Full time

Position Summary As a Customer Order Service COS Executive you will be responsible for processing Equipment Media and or consumables orders received via manual or online platforms in defined ERP systems You will need to interface with internal teams like Sales Sales Ops Supply Chain Planners Credit Finance etc to ensure product or service delivery while ensuring the integrity accuracy and consistency of communication of status information to the dealers or customers while trying to meet or exceed the Perfect Order Fulfillment POF goals for the organization Position Responsibilities Creation of Manual or Shop Carestream Orders in SAP C4C Check all defined parameters for accurate invoicing Handle 1st level Customer Stakeholder queries complaints Timely escalate to SME TL for complex issues needing intervention Ensure all Orders have accurate inputs Customer code Pricing Quantity products ship-to bill-to etc Responsible for maintaining Perfect Order Fulfilment POF in every Order and follow process for accurate RDD To monitor invoicing and timely delivery at Customer site Responsible to release Orders from Credit hold in Collaboration with Credit Team Finance Removal of Order blocks of varied nature needing close coordination with cross functional teams Creation of Internal demo orders by closely co-ordinating with Channel partners Sales Team Interact closely with Sales Ops Supply Chain WH teams for availability of Products and inform customers on order status Create Financial Documents in SAP eg Deferrals Adjustments rebate agreements for Equipment as per business case in SAP Collect relevant documents from Logistics POD Customer s acceptance to trigger Invoicing process To work closely with Field teams and or Sales operations to resolve issues not within BOCs immediate scope eg escalate pricing issues non-receipt of Customer PO or other customer related issues Manage Customer claims on defective products in SAP Co-ordinate with Customer Manufacturing Logistics Transportation to understand the root cause analysis Seek appropriate approvals as per approval matrix before raising claims in SAP Maintenance of all relevant documentation for submission as per audit needs Participation in Morning Market monthly cadence calls Region specific Governance Calls with internal external stakeholders Meticulously consistently logging in complaints in the designated database to ensure visibility to stakeholders To support other functions in closure of complaints Raising CIMR request to update customer Master or pricing Generating proforma invoice preparing Export Documentation for Drop and Direct shipments Required Skills Education Education - Min bachelor s Degree Skills Creation and Follow-through of Equipment Media Consumables Orders in SAP Strong coordination and communication skills Must be able to work effectively with teams across different countries cultures Sense of urgency and ability to prioritize tasks effectively Strong problem-solving and critical thinking skills Sense of Sense of urgency and ability to prioritize tasks effectivelyExcellent verbal skills Experience 1-3 years in Order Management Order Fulfillment or related similar functions Schedule Monday to Friday 8 5 hours with a shift window from 0800 hrs - 2000 hrs Flexibility to adjust schedule to business needs Desired Skills Work Environment Physical Requirements



  • Mumbai, Maharashtra, India Carestream Health Full time

    **Date**:Sep 17, 2025 **Location**: Mumbai, IN **Company**:Carestream Health **Position Summary**: As a Customer Order Service (COS) Executive, you will be responsible for processing Equipment, Media and / or consumables orders, received via manual or online platforms, in defined ERP systems. You will need to interface with internal teams like Sales,...


  • Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...


  • Pune, Maharashtra, India Academian Full time

    **Position Purpose**: Ensure all Academian Learning service needs are gathered, processed, and resolved expeditiously per required service levels. Interact directly with customers, sales reps, warehouse personnel, and other internal departments, as well as outside vendors, to quickly resolve customer issues. Responsible for processing and auditing high...

  • Customer Service

    2 weeks ago


    Navi Mumbai, Maharashtra, India Sun Chemical Corporation Full time

    **ABOUT THE ORGANIZATION** Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable...


  • Mumbai, Maharashtra, India That's My Job. Full time

    We are hiring customer service executive. Male and female are eligible for this job role. - Order Management: Assist with order-related issues, such as tracking, cancellations, and returns. - Product Information: Provide detailed product information, including features, pricing, and availability. - Issue Resolution: Resolve customer complaints and concerns...


  • Mumbai, India AdvanIDe - Advanced ID Electronics Full time

    Job Description Company Description AdvanIDe - Advanced ID Electronics - is a leading provider of semiconductor components and value-added services for applications including RFID transponders, chip cards, NFC, IoT devices, and security access modules. Collaborating with card and transponder manufacturers, system developers, and OEMs, AdvanIDe serves...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate **Process Type**: Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: Bengali language + English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command & fluency in...


  • Navi Mumbai, Maharashtra, India Sika Full time

    **Company Description** Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 101 countries around the world and manufactures in over 300 factories. Its more...


  • Mumbai, Maharashtra, India NEC Software Solutions Full time

    Company Description NEC Software Solutions India Private Limited is based in Mumbai Worli Airoli and Bangalore with an employee strength of 1300 It is one of the foremost providers of end- to-end IT services across various sectors We work with diverse industry verticals which include publishing media financial services retail healthcare and technology...


  • Mumbai, Maharashtra, India Salesquared consulting Full time

    **Position: Customer Service Executives** **Location**: Andheri, Mumbai **Working Days**: Monday to Saturday **Working Hours**:10:00 AM - 7:00 PM **Responsibilities**: - Issue Resolution: Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives within the time limits. - Product Knowledge: Maintain a thorough...