Executive - Customer Order Service

4 weeks ago

Mumbai Maharashtra, India Carestream Health Full time

Position Summary As a Customer Order Service COS Executive you will be responsible for processing Equipment Media and or consumables orders received via manual or online platforms in defined ERP systems You will need to interface with internal teams like Sales Sales Ops Supply Chain Planners Credit Finance etc to ensure product or service delivery while ensuring the integrity accuracy and consistency of communication of status information to the dealers or customers while trying to meet or exceed the Perfect Order Fulfillment POF goals for the organization Position Responsibilities Creation of Manual or Shop Carestream Orders in SAP C4C Check all defined parameters for accurate invoicing Handle 1st level Customer Stakeholder queries complaints Timely escalate to SME TL for complex issues needing intervention Ensure all Orders have accurate inputs Customer code Pricing Quantity products ship-to bill-to etc Responsible for maintaining Perfect Order Fulfilment POF in every Order and follow process for accurate RDD To monitor invoicing and timely delivery at Customer site Responsible to release Orders from Credit hold in Collaboration with Credit Team Finance Removal of Order blocks of varied nature needing close coordination with cross functional teams Creation of Internal demo orders by closely co-ordinating with Channel partners Sales Team Interact closely with Sales Ops Supply Chain WH teams for availability of Products and inform customers on order status Create Financial Documents in SAP eg Deferrals Adjustments rebate agreements for Equipment as per business case in SAP Collect relevant documents from Logistics POD Customer s acceptance to trigger Invoicing process To work closely with Field teams and or Sales operations to resolve issues not within BOCs immediate scope eg escalate pricing issues non-receipt of Customer PO or other customer related issues Manage Customer claims on defective products in SAP Co-ordinate with Customer Manufacturing Logistics Transportation to understand the root cause analysis Seek appropriate approvals as per approval matrix before raising claims in SAP Maintenance of all relevant documentation for submission as per audit needs Participation in Morning Market monthly cadence calls Region specific Governance Calls with internal external stakeholders Meticulously consistently logging in complaints in the designated database to ensure visibility to stakeholders To support other functions in closure of complaints Raising CIMR request to update customer Master or pricing Generating proforma invoice preparing Export Documentation for Drop and Direct shipments Required Skills Education Education - Min bachelor s Degree Skills Creation and Follow-through of Equipment Media Consumables Orders in SAP Strong coordination and communication skills Must be able to work effectively with teams across different countries cultures Sense of urgency and ability to prioritize tasks effectively Strong problem-solving and critical thinking skills Sense of Sense of urgency and ability to prioritize tasks effectivelyExcellent verbal skills Experience 1-3 years in Order Management Order Fulfillment or related similar functions Schedule Monday to Friday 8 5 hours with a shift window from 0800 hrs - 2000 hrs Flexibility to adjust schedule to business needs Desired Skills Work Environment Physical Requirements

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