Customer Service Executive

7 days ago

Mumbai Maharashtra, India FBTS ES Full time

Hello,

Greetings of the day

We have an exciting opportunity with one of the **renowned Hospitality Company - Mumbai**

**Role: Customer Service Executive**

**Experience: 0 to 1 year**

**Qualification: Diploma/Graduate**

**Job Location: Andheri, Mumbai**

**JOB OVERVIEW**:
This involves interacting with customers to address their inquiries, resolve issues, and provide information about products and services. The primary goal is to ensure customer satisfaction and build strong customer relationships.

**KEY RESPOSIBILITIES**:

- Greeting and seating guests in a friendly and efficient manner.
- Taking food and drink orders accurately and promptly.
- Providing detailed information about menu items and making recommendations.
- Promotions & Upselling: Inform guests about promotions, discounts, and loyalty programs, and encourage upselling of menu items to maximize sales.
- Serving food and beverages to guests.
- Addressing and resolving customer complaints and concerns.
- Processing payments and handling cash transactions.
- Ensuring that tables are clean and set up properly.
- Coordinating with kitchen staff to ensure timely delivery of orders.
- Maintaining a clean and organized dining area.
- Assisting with special requests and accommodating dietary restrictions.
- Maintaining Inventory

**Regards,**

**Kajal Vaishnav**

**Sr. Sourcing Specialist**

**FBTS Executive Search Pvt. Ltd.**

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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