Executive - Customer Service

1 week ago

Mumbai Maharashtra, India Carestream Health Full time

Position Summary As a senior executive you will manage the end-to-end lifecycle of service parts orders ensuring accuracy timeliness and customer satisfaction You will take ownership of complex order handling coordinate with cross-functional teams and contribute to process improvement initiatives Position Responsibilities Order Management Process service parts orders accurately using ERP systems e g SAP SD Validate and verify order details part numbers pricing delivery terms and customer requirements Monitor open orders backlogs and coordinate follow-ups to ensure on-time delivery Customer Internal Stakeholder Coordination Serve as a point of contact for escalated customer queries related to order status delays or special handling Collaborate with logistics planning warehouse and customer service teams to resolve order and delivery issues Co-ordination Issue Resolution Investigate and resolve complex problems related to inventory mismatches part availability blocked deliveries and urgent shipment requests Provide root cause analysis and recommend preventive measures Reporting Documentation Generate daily weekly order fulfillment reports and performance dashboards Maintain accurate documentation of customer interactions order changes and exceptions Support Process Improvement Identify gaps in the order processing lifecycle and contribute to workflow enhancements and automation Participate in system testing SOP updates and training sessions for junior staff Required Skills Education Bachelors degree in any related field 4-7 years experience in order management or supply chain operations Strong understanding of order-to-cash O2C processes and aftermarket supply chains Hands-on experience with ERP systems SAP SD MM preferred working knowledge of MS Excel pivot tables VLOOKUP Good understanding of inventory logistics coordination and SLA compliance Desired Skills Work Environment Physical Requirements

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