Operations Associate

**Duties & Responsibilities**:
**1. Distribution**:

- Output clients’ copy in timely fashion
- Ensure accurate distribution to correct circuit at specified time.
- Monitor and chase return of requested translations for onward distribution.
- Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites

**2. Editorial**:

- Ensure accuracy, attribution and acceptability of clients’ copy.
- Ensure regulatory headline and content accuracy of clients’ copy.
- Assist with formatting or document conversion queries.

**3. Client Relations**:

- Promote a client-focused culture at all times.
- Instigate initiatives and processes to build, develop and maintain excellent business relationships.
- Understand clients’ needs and objectives.
- Attend meetings and social evenings with clients where necessary.
- Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times.
- Maintain an excellent knowledge of all PR Newswire products and services.
- Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission.
- Liaise with regulatory bodies.
- Provide consultative service - advise clients on available and appropriate circuits.
- Provide editorial advice to maximize potential ‘pick-up’ of press release copy.
- Maintain and develop relations with internal clients to achieve excellent service delivery.

**4. Quality and Administration**:

- Ensure all jobs are assigned, distributed and fulfilled correctly.
- Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system.
- Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company.
- Maintain company websites ensuring incoming service feeds are accurately mapped.

**5. Client/Affiliate Liaison**:

- Liaise between translation agencies and client to ensure customer satisfaction with translation service.
- Advise on distribution receipt and clear times.
- Look for any up-selling opportunities.
- Liaise with affiliates to ensure accurate and expedient transmission.
- Provide consultative service - advise clients on available and appropriate circuits.
- Maintain and develop relations with internal clients to achieve excellent service Delivery.

**Competencies, Attributes, Knowledge**:

- 2+ years of experience in an editorial/proof-reading role.
- Excellent inter-personal skills with all levels of company personnel and clients.
- Ability to closely follow all policies and procedures.
- Good team player. Self-motivated, disciplined and able to remain corporately focused.
- Have the energy and drive to work under pressure to hit tight targets.
- Excellent organization and time-management skills with a high attention to detail.
- Flexibility around team shift patterns.
- An excellent standard of spoken, written and reading English.
- At least one other Indian language written and oral other than Hindi, is also considered highly desirable.
- Well-presented and businesslike.
- High level of ability on communicating verbally with clients.

Pay: ₹500,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Relevant yrs. of experience within Quality Operations/Editing and proofreading:

- What are your compensation expectations?:

- Are you comfortable working 8.5 hours a day between 8:00 am-8:00 pm IST depending on your ROTA for the week.?
- Current Location:
**Experience**:

- total work: 1 year (preferred)