Customer Support

7 hours ago

Hyderabad, India Lancesoft Full time

**Profile**: Domestic /Voice Process

**Designation**: Customer Support Associate

**Experience**: Fresher

**Location**: Hyderabad (Work From Office )

**COMPANY NAME - IDFC FIRST Bank**

**Key Responsibilities**
- Answer customer inquiries and provide customers with account information.
- Maintain service standards for quality customer service, turnaround time, accuracy and follow up.
- Authorize service fee refunds within company guidelines.
- Promote use of self-service functions such as online and mobile banking.
- Provide input to management on workflow issues, patterns, and improvements.

**Salary**: Up to ₹380,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (required)

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