
Chat Support Executive
2 weeks ago
**Responsibilities**:
- **Customer Support**:
- Provide real-time assistance to players via chat, answering queries related to game mechanics, account issues, technical problems, and in-game purchases.
- Address customer complaints, ensuring a positive resolution and enhancing the overall gaming experience.
- Escalate complex issues to higher-level support or specialized teams when necessary.
- **Technical Troubleshooting**:
- Assist players in troubleshooting technical issues, including connectivity problems, bugs, or software glitches.
- Guide players through solutions or workarounds to ensure smooth gameplay.
- **Account Management**:
- Help with account-related inquiries, such as password resets, account recovery, and billing issues.
- Verify user identities for account security purposes.
- **In-Game Assistance**:
- Provide guidance on game features, tips, and strategies.
- Assist with in-game events, updates, and promotions.
- **Feedback Collection**:
- Gather and report player feedback, bug reports, and suggestions to the development or QA teams.
- Help identify common issues or trends to improve future updates or releases.
- **Documentation**:
- Maintain accurate records of customer interactions, issues, and resolutions in the company’s CRM or support software.
- Update knowledge base articles and FAQs as needed.
- **Multilingual Support (Optional)**:
- Provide support in multiple languages if required, catering to a global player base.
Schedule:
- US shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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