Dialer Support Executive

4 days ago

Gandhinagar, India agrovikas agritech pvt ltd Full time

**Job Title**: Dialer Support Executive

**Job Summary**:
**Key Responsibilities**:

- **Dialer Operations Management**:

- Configure, monitor, and maintain **ViCi Dialer systems** to ensure efficient campaign performance.
- Manage and support **30 to 35 dialer stations**, ensuring all agents are properly logged in and operational during work hours.
- Generate daily, weekly, and monthly reports related to dialer performance, agent productivity, and system uptime.
- **Technical Troubleshooting & Support**:

- Provide **level 1 and 2 technical support** for all dialer-related issues in coordination with the IT team.
- Troubleshoot and resolve issues related to agent connectivity, dialer login failures, call routing, and campaign configurations.
- Ensure mínimal downtime and quick resolution of dialer issues to avoid impact on business operations.
- **Asterisk System Administration**:

- Perform basic configurations and maintenance tasks on **Asterisk-based telephony systems**.
- Collaborate with network and VoIP engineers to manage call flows, IVR setups, and SIP trunk configurations.
- **Collaboration and Communication**:

- Work closely with the call center management and IT team to align dialer functions with business goals.
- Train team leads and supervisors on dialer usage, issue reporting, and best practices.
- Act as the primary point of contact for any technical concerns related to dialer systems.

**Required Skills & Qualifications**:

- Minimum 1years of experience in a similar role managing **VC Dialers** and call center infrastructure.
- Proven experience managing and supporting **30 to 35 dialer stations** in a live call center environment.
- Strong understanding of **Asterisk PBX**, VoIP, SIP, and related telephony protocols.
- Proficient in troubleshooting Windows and Linux-based dialer systems.
- Good communication skills and ability to work under pressure in a fast-paced environment.
- Bachelor’s degree or equivalent diploma in IT, Computer Science, or related field.

**Preferred Qualifications**:

- Certification in Asterisk, VoIP, or similar telephony systems.
- Experience with predictive, progressive, and preview dialing modes.
- Familiarity with CRM integrations and real-time call monitoring tools.

Job Location: Kudasan, Gandhinagar.

Pay: ₹15,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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