Counter Staff/travel Executive

3 days ago

Vyttila Kochi Kerala, India THE ALLISON TRAVELS PVT LTD Full time

**Customer Assistance**:

- Provide information on travel packages, destinations, flights, accommodations, and visa processes.
- **Bookings and Reservations**:

- Handle ticketing, hotel bookings, and tour reservations accurately.
- Process changes, cancellations, or special requests efficiently.
- **Documentation Support**:

- Ensure all documentation complies with company and legal standards.
- **Upselling and Promotions**:

- Promote and sell travel packages, tours, and related services.
- Upsell additional services such as travel insurance, car rentals, and excursions.
- **Customer Relationship Management**:

- Maintain a professional and friendly relationship with customers.
- Address complaints or issues promptly to ensure customer satisfaction.
- **Office Support**:

- Keep records of transactions, bookings, and customer details.
- Maintain a clean, organized, and welcoming counter area.
- **Market Knowledge**:

- Stay updated on the latest travel trends, destinations, airline rules, and promotional offers.
- Share insights with clients to help them make informed travel decisions.

**Qualifications and Skills**:

- **Educational Background**: High school diploma or equivalent (Bachelor’s degree in Tourism or related fields is a plus).
- **Experience**: Prior experience in travel, hospitality, or customer service roles preferred.
- **Customer Service Skills**: Excellent communication, interpersonal, and problem-solving abilities.
- **Language Skills**: Fluency in English (additional languages are an advantage).
- **Personal Attributes**:

- Friendly and approachable demeanor.
- Strong organizational skills and attention to detail.
- Ability to multitask in a fast-paced environment.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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