Voice Process Executive

24 hours ago


Raipur Chhattisgarh, India VISION QUEST VENTURE Full time

Voice Process Executive Job Description Template

The Voice Process Executive will be the primary point of contact for our customers, handling both inbound and outbound calls. The role entails providing efficient and effective customer service, resolving queries, addressing complaints, and ensuring a high level of customer satisfaction. This position requires excellent communication skills, patience, and a customer-centric approach.

Post Voice Process Executive Job Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries and complaints efficiently.
- Provide accurate information about products and services.
- Maintain detailed records of customer interactions.
- Follow communication scripts and guidelines.
- Ensure a high level of customer satisfaction at all times.
- Collaborate with team members to improve customer service practices.

**Qualifications**:

- High school diploma or equivalent.
- Previous experience in a customer service role preferred.
- Ability to communicate clearly and effectively.
- Strong problem-solving skills.
- Proficiency with customer service software and databases.
- Ability to work in a fast-paced environment.

**Skills**:

- Excellent verbal communication
- Active listening
- Conflict resolution
- CRM software
- Multitasking
- Customer relationship management
- Time management

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Voice Process Executive: 3 years (required)
- Customer handling: 3 years (required)

**Language**:

- FLUENT ENGLISH (required)

Work Location: In person



  • Raipur, Chhattisgarh, India Crystal heaven Full time

    **Job Title**: Voice Process Executive **Location**: [Raipur] **Reports To**: [Insert Title, e.g., Team Leader, Customer Service Manager] **Job Overview**: **Key Responsibilities**: - **Inbound and Outbound Calls**: Handle customer inquiries, complaints, or requests through inbound and outbound calls in a professional and friendly manner. - **Customer...


  • Raipur, Chhattisgarh, India Shri Ram Enterprises Full time

    Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, delivering world-class service to customers across various industries. Issue Resolution: Address customer queries, provide accurate information, and offer quick resolutions in a professional and friendly manner. Product Support: Assist customers with product features,...

  • Process Executive

    2 days ago


    Raipur, Chhattisgarh, India Interbiz Consulting Pvt Ltd Full time

    **Company Name - Interbiz Consulting Pvt Ltd** **Position/Designation - Process Executive (Back Office Work)** **Desired Qualification - Diploma / ITI / Graduate** **Job Location - Raipur (C.G.)** **Gender: - Any** **Mode - Work from office** **Experience - 1-5 Years** **Salary - Up to 15k (CTC) Salary will be increased based on performance during...


  • Mowa, Raipur, Chhattisgarh, India Upalaksh venture Full time

    Job Summary: The Tele caller will be responsible for making outbound calls to prospective clients, answering inquiries, and generating interest in real offerings. This role requires excellent communication skills, a positive attitude, and a focus on customer satisfaction. Key Responsibilities: 1. Outbound Calling: Make outbound calls to potential clients to...


  • Naya Raipur, Raipur, Chhattisgarh, India YATHARTH PLACEMENT SERVICES Full time

    **Key Responsibilities**: - Provide accurate information about our products and services - Address and resolve customer concerns to ensure satisfaction. - Maintain records of customer interactions and feedback for continuous improvement. - Plan and execute marketing campaigns tailored to our products and services. - Conduct market research to identify...

  • Process Coordinator

    6 days ago


    Raipur, Chhattisgarh, India ZEQON LUXURY IN LAND Full time

    **Roles and Responsibilities -** 1. **Process Analysis**:* Assessing existing workflows and identifying areas for improvement. 2. **Documentation**:* Creating and maintaining detailed documentation of processes, procedures, and workflows. 3. **Implementation**:* Introducing and implementing new processes or refining existing ones. 4. **Coordination**:*...

  • Bpo Executive

    6 days ago


    Raipur, India NK Consultant Full time

    We are having urgent requirement for Call Center executive. Process - Non Voice / Voice Both Education - 12 th to Any Graduate with good communication skills and computer literacy Salary - As per Process **Salary**: ₹8,778.38 - ₹15,000.00 per month Schedule: - Flexible shift **Speak with the employer** +91-XXXXXXXXXX


  • Raipur, Chhattisgarh, India Hindkush infra ventures Full time

    Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script. - Experience in Real Estate will get first preference. - Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc. - Analyzing and reporting customer data to devise new...


  • Raipur, Chhattisgarh, India Bharti Airtel Limited Full time

    Purpose of the Job - The responsibility of the role holder is to ensure sales and service in his territory to deliver Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business in the assigned territory. Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all...


  • Raipur, India HR CONSULTANT Full time

    **Role : Customer Service Executive (Non Voice Process/Chat Support)** **Must live in or willing to relocate to Ahmedabad** **Qualification : Any Graduate or Under Graduate can apply** **Perks : 5 days accommodation and Flight ticket from company side** **5 days working company** **Skill : Excellent written skills in English, strong on grammar.** **No...