Process Associate- Life Insurance Transactions

2 weeks ago

Pune Maharashtra, India Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and**expertise** in data, technology, and AI.** **Responsibilities**: **Transaction processing according to standard work & SOP** **Prioritize transactions according to detailed guidelines to meet SLA** **Plans and prioritizes tasks and work responsibilities to achieve objectives** **Comprehending and responding to customer inquiries. Identify, research, and resolve problems.** **Assist with/perform other team tasks as the need arises.** **Ability to accurately interpret and compile information from a variety of sources and systems** **Ensure that turnaround time and quality of the work meets Company service standards** **Handle own work in process and support team efforts to ensure that individual, team goals are met.** **Ability to handle basic day to day requirements of excel** **Qualifications we seek in you** **Minimum Qualifications / Skills** **Graduation in any stream except B.Tech and Technical Graduation & Law** **Preferred Qualifications/ Skills** **Relevant** experience in similar process** **Life Insurance policy admin - Experience in processing of client changes transactions like Address Change, Name Change, Beneficiary and Ownership changes, Return mail, Correspondence** **Exposure to Life Policy Admin systems like -**CFO, CK4, CNB,**Ingenium, Vantage, IPAS, PACE**, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF** **Good English Communication (Both written & verbal)** - Talocity Score of >50** **Proactive communication & High analytical skills - should be able to foresee issues and suggest solutions, with impactful data** **Displays energy and enthusiasm in approaching the job** **Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service** **Ready to work on stretched working hours** **Ability to independently work well with internal and external customers** **Customer service focus** **Basic Computer knowledge along with typing speed of 20 words/minute** **.** **_Job_**_Process Associate_ **_ Primary Location_**_India-Pune_ **_ Schedule_**_Full-time_ **_ Education Level_**_Bachelor's / Graduation / Equivalent_ **_ Job Posting_**_Jun 24, 2025, 11:16:44 PM_ **_ Unposting Date_**_Ongoing_ - Master Skills List_Operations_ - Job Category_Full Time_

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