Customer Support Executive

3 days ago

Gurgaon, India Knorish Full time

Knorish is seeking a dynamic and customer-focused individual to join our team as a Customer Support Executive. As a key point of contact between the company and our valued customers, you will play a crucial role in ensuring exceptional customer experiences.
- Responsibilities:

- Conduct onboarding for the new sign-ups of the Knorish Platform.
- Provide product information, troubleshoot problems, and offer solutions to ensure customer satisfaction.
- Maintain a deep understanding of Knorish's products and services to address customer queries effectively.
- Escalate complex issues to the appropriate departments and follow up until resolution.
- Proactively identify and communicate customer feedback to improve our products and services.
- Keep accurate records of customer interactions and transactions in the CRM system.
- Collaborate with cross-functional teams to resolve customer issues and enhance the overall customer experience.
- Assist in creating customer support documentation and knowledge base articles.
- Stay updated on industry trends and best practices to improve customer support strategies.
- Requirements:

- Proven experience in customer support or a similar role, preferably in the SaaS industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and analytical abilities to address customer issues effectively.
- Empathetic and patient attitude when dealing with customer inquiries and complaints.
- Multitasking and time management skills to handle multiple customer interactions simultaneously.
- Ability to work in a fast-paced and dynamic environment with a positive and proactive approach.
- Familiarity with CRM software and support tools is a plus.
- Join Knorish's vibrant team and contribute to our mission of empowering creators and entrepreneurs with a powerful platform. If you are passionate about providing exceptional customer support and ensuring customer success, we would love to hear from you.

Location: Gurugram

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