Monitoring Tool Administrator

Monitoring Tool Administrator

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

**Who We Are**:
**Job Description for Monitoring Tools Administrator**

**Job level: INT**

**Responsibilities for this role include but are not limited to**:

- Configure the devices within the monitoring tool [threshold setup, Polling frequency defined, alert criticality]
- Event management
- Escalate the incidents based on the standard procedure and run-down follow-up reporting per team and area, Escalate incidents till closure
- Prepare and maintain Documentation, Reports, and provide follow on the status of identified tasks.
- Uses technical writing skills to create and maintain Knowledge Base articles
- Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues.
- Perform daily health checks (Network, Servers & Applications).
- Handle incident, change, request, problem tickets within the defined SLA
- Manage Escalations
- Drive improvements across the domains related to multiple tools
- Must be aware of certain task like Alert suppression, pulling the report with threshold data, commission & decommission a CI in tool; no alerts received etc.

**Qualifications and Experience**
- Minimum 2 to 4 years’ experience administering multiple monitoring systems such as SolarWinds, NagiosXI, OpsRamp, Sitescope, NNMI etc
- Aware of various use case scenarios wrt issues/challenges on the said monitoring tools
- Aware of the constrains and limitation wrt said monitoring tools
- Knowledge of Windows, Linux, Database & Network Infrastructure
- Experience integrating new devices into complex Enterprise Monitoring frameworks
- Deep knowledge and experience with the SNMP communication protocol, MIB integration and trap analysis.
- Knowledge of IT Service Management processes and tools
- Ability to work in different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
- Shows initiative and has a strong desire to share knowledge with others
- Fluent in English language, spoken and written
- Excellent communication and facilitation skills
- Ability to build trusted relationships across IT
- Analytical approach
- Experience in Enterprise datacenter products and environment. Additional Technical skills is an added advantage.

**Interpersonal Skills**:

- Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.
- Great organization skills to prioritize, follow up, deliver, and communicate status of assigned actions.
- Multi-tasking
- Exceptional Customer service skills, mindset & attitude.
- Be professional in all modes of interaction with our internal & external customers.
- Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets bold goals, focuses on critical priorities, and is accountable.
- Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.
- Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively.
- Be capable of making well founded decisions in high pressure situations
- Actively listen and confirm problem details showing empathy for urgent situations
- Utilize effective negotiation skills which will lead to satisfactory issue resolutions.

**Certifications**:

- ITIL Certified
- Any tool specific certification would be an added advantage

**Tool Awareness**:
Must be aware of one or more from the below list:

- Nagios XI
- Solarwinds
- OPSRamp
- NNMi
- Sitescope

**Additional Skills**:
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)

**What We Can Offer You**:
**Health & Wellbeing**

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

**Personal & Professional Development**

**Diversity, Inclusion & Belonging**

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

**Let's Stay Connected**:
india #servicesandsupport

**Job**:
Engineering
**Job Level**:
Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that repres