81tird - Telefónica - Junior Monitoring Tools Adm

3 days ago

Bengaluru Karnataka, India Capgemini Full time

Description:
SERVICE OVERVIEW Process Tools administrator CLIENT LOCATION SPAIN CLIENT TELEFONICA REQUIRED KNOWLEDGE Experience in More than 5 years Support administration and maintenance projects in BMC Remedy ITSM solution More than 5 years BMC Remedy ITSM Solutions administrator Integration with monitoring tools More than 3 years Management analysis and resolution of Level 1 2 and 3 Incidents on BMC technology Integrations with monitoring tools and web services Orchestration IT Process definition and improvement Administration and deployment of monitorization and dashboard elastic y Kibana Functional requirements definition and testing High technical knowledge of the following BMC Remedy ITSM modules o Change Management o Incident Management o WorkOrder Management o Service Request Management o Asset Management o Knowledge Management o Smart Reporting o Configuration ADDM SLAs High knowledge of functional requeriments definition and implementation of new monitors DESIRABLE QUALIFICATIONS ITIL Foundation Certificate Autoprovisioning automation basic orchestration Tools knowledge oF Microsoft Office and Dashboard Power BI Knowledge oF databases and SQL Querys Agile methodologies FUNCTIONS ACTIVITIES Design definition and creation of new solutions Funcional requirements and validation Risk impact Analysis Design and creation of ASIS TOBE migration plans Periodic Monitoring of the service Platform improvement plans Registration monitoring and control Preparation updating and maintenance of infrastructureplatform documentation and procedures for other teams Monitoring and support with third parties suppliers on demand Communication with service responsible and supplier Management maintenance resolution and support of infrastructureplatform in incidents problems changes backlog RCAs Monitoring and support with third parties suppliers Management maintenance resolution and support of infrastructureplatform in incidents problems changes backlog RCAs.

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