Restaurant Captain

2 days ago

Gurugram Haryana, India Fraterniti foods pvt ltd Full time

**Job Summary**:
The **Restaurant Captain** acts as a team leader within the restaurant service staff, ensuring that guests receive impeccable service in a well-coordinated, smooth-running environment. The role includes supervising waitstaff, managing guest relations, handling reservations, and ensuring high standards of service, food presentation, and cleanliness are consistently met.

**Key Responsibilities:Guest Service**:

- Welcome guests warmly, escort them to their tables, and ensure comfort throughout their dining experience.
- Take food and beverage orders when needed and ensure timely service delivery.
- Handle guest inquiries, complaints, or special requests with professionalism and prompt resolution.
- Maintain up-to-date knowledge of the menu, including ingredients, preparation methods, and wine pairings.

**Team Supervision**:

- Supervise and support waitstaff, ensuring they follow service protocols and grooming standards.
- Allocate tasks and monitor tables for timely service.
- Conduct daily briefings to communicate menu changes, special items, or VIP guests.
- Train new service staff and ensure consistent performance.

**Operational Duties**:

- Coordinate with kitchen and bar teams for order accuracy and special instructions.
- Oversee table settings, cleanliness, and dining area readiness before and during service.
- Manage reservations and seating plans, ensuring smooth table turnover.
- Prepare shift reports and provide feedback to the restaurant manager.

**Skills & Qualifications**:

- 2-4 years of experience in a similar role in a fine dining or luxury hospitality environment.
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of food and beverage service standards.
- Professional appearance and demeanor.
- Ability to multitask and work under pressure.
- Familiarity with POS and reservation systems (e.g., Toast, OpenTable).

**Work Environment**:

- Fast-paced restaurant or hotel setting.
- Must be flexible with work hours, including weekends and holidays.
- Standing and walking for extended periods.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

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