Executive - CRM Support & Bd Operations

15 hours ago

Pune, India Crisil Full time

**Department**

MI&A

Position and Department Details

Role: Executive (CRISIL Payroll)

Department: Operations Hub, GIX

Team: CRM Support & BD Operations

Job Role
- Conduct dip stick analysis as part of quality management process
- Maintaining the CRM databases, periodic cleanup.
- Assist BD teams in raising mandates, performing quality check, and resolving routine operational queries
- Manage client billings, subscriptions, and revenue accruals.
- Manage internal stakeholders and ensure SLA and TAT are met and adhered
- Manage operational activities allocated on daily basis
- Work as a team to ensure business deliverables are met on time ensuring adherence to polices, SLA’s and TAT’s
- Handle queries raised by internal and external stakeholders and provide timely solutions,
- Manage vendor expense payouts, provisioning and handle information requirement for RFP’s

Basic Qualification
- Graduate/Postgraduate (preferably business/commerce background) with at least 2+ years of experience in back-office operations, CRM, Revenue and accrual management, Payout management, MIS/Dashboards,
- Excellent working knowledge of advanced MS Excel, MS Word and MS PowerPoint, MS outlook.
- Good communications skills and experience in handling senior stakeholders
- Good to have - Salesforce knowledge and experience, Power BI, Python, Tableau, etc.

Expectations
- The individual should be a quick learner, diligent and efficient in timely completion of tasks assigned
- The individual should be able to think independently, logically, and critically assess the requirement and ensure troubleshooting and solutions
- The individual should be able to multi-task and handle multiple activities at a time
- The individual should have attention to detail and should be solution oriented

**Open Positions**

1

**Mandatory Skills**

customer support operations, Excellent Communication Skills, Sales Support, Sales Operations, CRM Support, CRM Management, Salesforce, PowerBi, MIS Excel, Excel Operation

**Location**

Pune, Maharashtra, India

**Education Qualification**

B.Com, MCom, MBA

**Experience**

1.5 to 4 Years

  • Career Counselor

    2 weeks ago

    Swargate, Pune, Maharashtra, India Higher Study Full time

    **Job Title**: **Career Counselor - BD Executive** We are hiring a **Career Counselor - Business Development Executive** to guide students in choosing the right courses and converting leads into admissions. This is a calling-based role focused on student interaction and sales conversion. **Key Responsibilities**: - Make outbound calls to students and...

  • Bd Executive

    1 week ago

    Pune, Maharashtra, India BioPrime AgriSolutions Full time

    **BD Executive**: **not required**: **Location: - **Pune(HO) **Qualification: - ** Agriculture/Science Graduate, MBA **Experience: - ** 3-5 years

  • BD Executive

    2 weeks ago

    Pune, Maharashtra, India Bonzer Business Solutions Pvt Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    BD Executive Location, Designation- LocationPune- DesignationBD Executive- Experience2-4 YearsJob Details/ Criteria Basic Functions/ Job Responsibility - Excellent communication skills. (Written & Verbal)- Lead Generation thru cold calling & emails.- Data mining from various online portals.- Knowledge of effective use of LinkedIn.- Can Research and...

  • BD Intern

    1 week ago

    Pune, Maharashtra, India Lean IT Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Mandatory: CBSE / Convent School / Pune-based Education Background OnlyWe are hiring a Business Development Intern to support our sales and growth initiatives. This is a great opportunity for someone who is organized, sharp, and eager to learn how B2B sales and lead generation work in a structured IT services environment. Who Should ApplyApply only if you...

  • Sales Support Executive

    1 week ago

    Pune, Maharashtra, India CRISIL Full time

    Job Role - Conduct dip stick analysis as part of quality management process - Timely collection of billing contact details from the client for invoicing - Agreement, NDA and other related documentation coordination with the client and relevant stakeholders, document signing follow up, including legal coordination and templates sharing with the client. -...

  • IT CRM Support

    7 days ago

    Pune, Maharashtra, India Konnect HR Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    Provide L1-L3 technical support for SAP CRM, PI/PO integration, MuleSoft connectors, Salesforce CRM.Develop and deploy small-scale enhancements, configuration changes, and UI/UX improvements. Work closely with business users requirementsAnnual bonus

  • Crm Executive

    2 days ago

    Pune, India White Force Full time

    Job description CRM Executive (FITTR) Job Responsibilities: • Assist in developing and implementing customer retention strategies, under the guidance of senior team members, to meet targets and KPIs. • Support the CRM team in executing WhatsApp, Email, SMS, and Push Notifications marketing campaigns by coordinating with Digital Graphic Designers...

  • Crm Executive

    2 weeks ago

    Pune, Maharashtra, India Purple Construction Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: CRM ExecutiveJob Summary: We are looking for a motivated CRM Executive with 2 - 4 years of experience to manage and enhance our customer relationship processes. The role involves handling leads, maintaining the CRM system, coordinating with sales & marketing, and ensuring a seamless customer experience.Key Responsibilities:Manage and maintain CRM...

  • Crm Executive

    5 days ago

    Pune, Maharashtra, India White Force Full time

    Job description CRM Executive (FITTR) Job Responsibilities: • Assist in developing and implementing customer retention strategies, under the guidance of senior team members, to meet targets and KPIs. • Support the CRM team in executing WhatsApp, Email, SMS, and Push Notifications marketing campaigns by coordinating with Digital Graphic Designers...

  • CRM Executive

    6 days ago

    Pune, Maharashtra, India White Force Full time

    Job description Job Responsibilities:   * Assist in developing and implementing customer retention strategies, under the guidance of senior team members, to meet targets and KPIs. * Support the CRM team in executing WhatsApp, Email, SMS, and Push Notifications marketing campaigns by coordinating with Digital Graphic Designers and Copywriters. * Aid...