Customer Service Associate Counsellor

6 days ago

Anand, India Chalo America - Vishram International Services Group Full time

**Key Responsibilities**:
**Outbound Calls**:

- Proactively make outbound calls to a database of potential leads.
- Answer all the calls for enquiries.

**Counseling and Guidance**:

- Provide personalized counseling to students regarding study abroad opportunities.
- Offer information on various study programs, universities, and countries.
- Address queries related to admissions, visa processes, and other relevant aspects.

**Application Assistance**:

- Ensure that all required documents, such as transcripts and recommendation letters, are properly organized and submitted on time.
- Provide guidance on standardized tests and language proficiency requirements.

**Application Conversion**:

- Discern customer needs and customize product presentations to effectively address those needs.

**Follow up**:

- Follow up on leads generated through marketing campaigns and promotions.

**Communication and Relationship Building**:

- Build and maintain relationships with educational institutions abroad to stay updated on admission criteria and program details.

**Visa Process Support**:

- Provide assistance in preparing visa documents and preparing students for visa interviews.

**Orientation and Pre-departure Support**:

- Conduct orientation sessions for students accepted into study abroad programs.
- Offer pre-departure support to help students prepare for cultural and academic adjustments.

**Qualifications and Skills**

Educational Background: -Bachelor's degree in a relevant field (e.g., education, counseling, international relations).

Language Proficiency:

- Proficiency in English is essential.
- Additional proficiency in other languages is an advantage.

**Experience**:

- Prior experience in student counseling, particularly in the context of study abroad programs, is preferred.
- Familiarity with the education systems of various countries is a plus.

**Communication Skills**:
Excellent communication and interpersonal skills.
- Ability to effectively communicate complex information to students and parents.

**Cultural Awareness**:

- Cultural sensitivity and awareness of the challenges faced by international students. -Ability to adapt and relate to the cultural background of the students.

**Tech-Savvy**:

- Proficiency in using technology and online platforms for communication and documentation.
- Familiarity with usage of CRMs

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Expected Start Date: 01/01/2025

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