Customer Service Specialist

1 day ago

Anand, India Selections HR Services Private Limited Full time

About the Role We’re looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via phone and email. You’ll play a key part in ensuring every customer receives exceptional service and a positive experience with our brand. Key Responsibilities - Handle inbound and outbound calls to assist customers with queries, complaints, or product information. - Manage email support tickets and respond promptly and professionally. - Maintain detailed records of customer interactions in the CRM system. - Collaborate with internal teams to resolve complex customer issues. - Follow communication guidelines and company policies to maintain service quality. - Achieve performance metrics including response time, customer satisfaction, and quality standards. Required Skills & Qualifications - Bachelor’s degree in any field (preferred but not mandatory). - 1–3 years of experience in customer service, voice process, or email support (BPO experience is a plus). - Excellent verbal and written English communication skills. - Strong problem-solving and active listening abilities. - Proficient with MS Office and customer service tools (CRM, ticketing systems, etc.). - Ability to work in shifts (if applicable).

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