Help Desk Support
12 hours ago
We are seeking a knowledgeable and proactive Help Desk Support professional to assist with troubleshooting technical issues, managing support tickets, and providing excellent customer service.
**Key Responsibilities**:
- Provide first-line support for software, hardware, and network issues.
- Troubleshoot and resolve technical problems.
- Raise, track, and manage support tickets to ensure timely resolution.
- Maintain accurate records of all support requests and resolutions.
- Ensure excellent customer service.
- **Qualifications**:
- **Fresher to 6 months**:
- Bachelor's degree in a related field.
- Strong communication and customer service skills.
- Excellent problem-solving and troubleshooting skills.
- **Working Hours**:
- 5 Working days
- Timings: 12:30PM - 9PM
**Job Types**: Full-time, Permanent
Shift:
- Day shift
Work Days:
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- Help desk: 1 year (preferred)
**Language**:
- English (preferred)
**Location**:
- Vadodara, Gujarat (preferred)
Work Location: In person
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