Service Desk Lead
3 weeks ago
Dear Candidate,We have opening for “Service Desk L2 Lead” role at HCLTech, Nagpur. Please see the below job description and revert with your updated CV in case you find it suitable.GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview.JOB DESCRIPTION:Analyst would be responsible for handling L2 issues reported with the Apps & Infra Helpdesk, which may include, but not restricted to the following:Receive calls, emails and web-tickets for end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent InformationTracking and classifying incoming incidents or service requests, attempting initially solutionsProvides initial assessment of categorization and prioritization for reported Incidents andService Requests and provides initial support, targeting a higher level of first contact resolutionEnsures Incidents and Service Requests are properly escalated and assigned to appropriate support groupsPerform hierarchical escalation to Service Desk Management and Incident ManagementProvide communication to end users concerning the status of Incidents, Service Requests and ChangesCompiles data through Incident entry that will be used for management information and reportingMaintains ownership of Incidents, ensuring status update and resolution according to SLAsProvide input to Service Desk Management regarding Continuous Improvement opportunitiesCooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly
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Service desk
4 days ago
Vadodara, India Tata Consultancy Services Full timeTCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service desk Experience Range: 2 – 6 Years Location: Ahmedabad candidates should come to office for Walk in Drive(Face to face Interview)...
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Senior Service Desk Manager
2 weeks ago
Vadodara, Gujarat, India Paul Mason Consulting Full timeSummary of the Job:The Sr. Service Desk Manager will be responsible for the management of 24 x7 x 365 Retail and B2C focused teams of PMC IT Service Desk analysts based in India and the UK supporting retail and business system applications. This role will be responsible for building a new team of desktop support engineers allowing PMC to extend its retail...
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Service Desk Specialist
2 weeks ago
Vadodara, India Live Connections Full timeService Desk L1 Support – Pune | Up to 5 LPA | Immediate Joiners OnlyExperience: 1+–5 months (Service Desk)Location: Pune (100% Work From Office)Shifts: 24×7 Rotational (US/UK)Notice Period: 0–15 Days OnlyEducation: 15 Years full-time Degree⭐ Mandatory Skills- ServiceNow Ticketing Tool- Office 365 (O365)- Active Directory (AD) – Password reset,
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Senior Service Desk Manager
6 days ago
Vadodara, India PMC Full timeJob Description Summary of the Job: The Sr. Service Desk Manager will be responsible for the management of 24 x7 x 365 Retail and B2C focused teams of PMC IT Service Desk analysts based in India and the UK supporting retail and business system applications. This role will be responsible for building a new team of desktop support engineers allowing PMC to...
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Global IT Service Desk Analyst
5 days ago
Vadodara, Gujarat, India Lucy Electric Full timeAbouttherole:As a Global IT Service Desk Analyst, you will act as the 'first contact' for end-users, raising service requests or operational escalations or reporting incidents. You will also be responsible for managing the on-boarding/off-boarding of all new users across all Lucy Group companies.Yourresponsibilities: Ensure all assigned incidents, requests...
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Front Desk reception with travel desk
2 weeks ago
Vadodara, Gujarat, India KS Ruchi Lifestyle Pvt Ltd Full time ₹ 2,50,000 - ₹ 5,00,000 per yearRole DescriptionThis is a full-time on-site role located in Vadodara for a Front Desk Receptionist with Travel Desk responsibilities. The individual in this role will be the first point of contact for visitors and guests, managing phone calls, scheduling appointments, and assisting with travel arrangements. Additional responsibilities include maintaining...
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Jira Service Desk Executive
1 week ago
Vadodara, India Kiash Soluitons LLP Full timeThis role is for Vadodara, Gujarat Location Exp 2-5 yrs CTc -upto 7 LPA Shift - Rotational Shift **Job Description**: Managing JIRA Service Desk Instance. - Rolling out and coaching team members across Managed Services on new processes and tools. - Work with Cloud engineers, Build and Release engineers, and Software engineers. - Maintaining and...
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Desk Engineer
3 days ago
Vadodara, Gujarat, India Induspect Full timeInduspect (I) Pvt. Ltd. is a professionally managedThird Party Inspection & Technical Manpower supplycompany.Induspect provides Third/ second Party Inspection and technical manpower supply services Oil & Gas, Power, Infrastructure & Mining etc. with offices in Australia and India. In India our clients include Reliance Industries Limited, Larsen & Toubro...
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Global It Service Desk Analyst
3 weeks ago
Vadodara, Gujarat, India Lucy Group Full timeJob Category Information Technology Digital About the role As a Global IT Service Desk Analyst you will act as the first contact for end-users raising service requests or operational escalations or reporting incidents You will also be responsible for managing the on-boarding off-boarding of all new users across all Lucy Group companies Your responsibilities...
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Lucy Electric
3 weeks ago
Vadodara, India Lucy electric Full timeDescription :About :As a Global IT Service Desk Analyst, you will act as the first contact for end-users, raising service requests or operational escalations or reporting incidents.You will also be responsible for managing the on-boarding/off-boarding of all new users across all Lucy Group companies.Your responsibilities :- Ensure all assigned incidents,...
